Why choose Shoot2Sell?
As you may have heard, there are many advantages to using Shoot2Sell as your professional photography company for your marketing needs. Here are just a few:
Find all our services and pricing for your local market here: Pricing & Services by City
What is a Twilight appointment?
Twilight photography allows the home to glow from within, giving it that warm and inviting appeal. These appointments take place approximately one hour before sunset. The interiors are photographed first, and towards the end of the appointment, the exteriors are photographed.
Because this is a specialized session and “after hours,” there is an additional charge for this appointment slot. Keep in mind that there are only a certain amount of slots available during the week, so we recommend you call a few days in advance to book a Twilight appointment.
View examples here.
The Home Prep Checklist should be shared with your seller, so they can thoroughly prepare the property BEFORE the appointment begins.
You will be sent the checklist in your booking confirmation email. These items are meant to help the property look its absolute best in the photos.
Refer to our blog to view photo examples and more details.
How do I pay?
We accept payment either beforehand or day of service.
You can pay online via our website, by check at the time of service, or by phone with a credit card when calling our office.
We can also keep your credit card information securely on file and just submit the charge on the day of service. We generally do this at the end of each business day.
Please call us if you have any questions.
You will receive a delivery email within 24-hours after the end of the shoot. Example: If your shoot is at 3pm, the appointment will end around 4pm, so you will receive your delivery email by 4pm the following day.
This email includes a link to your dashboard, where you can download the images, access your virtual tour slideshows, view analytics, and use more marketing tools to promote your property online.
Delivery email example:
Please check your Spam folder. If you see the email there, please mark it as ‘Not Spam.’
If you do not see the email in your Spam folder, you may have an external filter or security firewall (such as Barracuda Networks) that is rejecting our delivery emails to your inbox. Please contact your security provider. If you have Barracuda Networks as a security provider, you can also refer to their support page: http://bit.ly/1Vll7t6
If none of these solutions work, please contact us.
Copyrighted Images: What are my usage rights?
All of our images are copyrighted (the intellectual property of Shoot2Sell), and we license our images to you for use based on the package you purchase.
MLS shoots: The agent or client is granted Temporary Usage Rights to use those images until the property is either sold or goes off the market. Once it goes off the market, you must purchase permanent usage rights to continue using.
Portfolio shoots: The client is granted Permanent Usage Rights to use those images forever, for all marketing purposes (see below for more info).
All image usage rights (regardless of Temporary or Permanent) are non-transferable and cannot be bartered, sold, given away, or split payment. Doing these things are considered a copyright infringement.
You must ALWAYS credit Shoot2Sell for the images purchased, for all usage purposes. Shoot2Sell is the lawful copyright owner of all images.
Learn more about usage rights and copyright laws here.
Our office hours are M-F, 9 to 5 p.m.
If you happen to call after business hours, please leave a message and we will get back to you next business day. If it is an emergency, please state so in your voicemail and we will handle it as soon as possible.
All emails and voicemails sent over the weekend will be taken care of the next business day (Monday).
We are open year round except for Thanksgiving, Christmas and New Years Day.
The front office is closed on the weekends.
If there is any precipitation in the air, we leave it up to your discretion to reschedule as soon as possible. If you do not call / email us to reschedule within 12 hours of the scheduled appointment, we assume we are still shooting the property (interiors).
The Inclement Weather Return fee is only charged if you want us to come back out at another scheduled time to shoot the exteriors. The fee covers the lost time slot and gas for the photographer to come back to the property.
**There will be a Late Cancellation fee if you call/email to cancel the shoot within 4 hours or onsite at the property. We charge this because we work in time slots, and once it is less than 4 hours before the appointment time, it is very difficult to give that time slot to someone else. We apologize for any inconvenience and hope you understand.
Learn more about Inclement Weather Return fees.
Photographers are available on a voluntary basis for weekend appointments. There will be a weekend rate charge added to the regular price for any shoots done on Saturday or Sunday.
For weekend shoots, you will receive your images at noon on the following Monday.
For shoots done on Friday you will receive them within 24 hours from the end of your shoot. Our in-house processing team works on Saturdays to get Friday shoots processed in time.
For shoots done on Sat/Sun, you will receive them Monday by noon.
We are unable to hold several time slots for one property since we rely on time slots to keep our calendar as efficient as possible for our clients.
However, we can hold one appointment for you — but there is an expiration or limited time-frame of holding. We will notify you of how long you have to hold the appointment at the time of request.
We recommended having a window of availability and all pertinent information at the time of booking so that we may serve you in the most efficient and complete way as possible.
Yes. Please understand though that this may dramatically increase your wait time for an available appointment, as most of our photographers are heavily requested.
Keep in mind that all of our photographers are high specialized and professionally trained to shoot architecture to top tier standards. We believe you will be happy trying out any of our photographers, but understand if you have an established relationship with a photographer that you want to use exclusively.
Third party vendors (such as Shoot2Sell) are not allowed to login to MLS under your username and password.
Many agents are unaware that if third party vendors do this for them, the agent can lose their real estate license for handing out their information, and we, as a company, can be fined.
In other words, even though our competition does it regularly, we won’t upload via your account information because the protection of you as our client (and our standing in the community, of course) is one or our top priorities.
Want to know how to do it yourself? It is covered in the next F.A.Q.!
Uploading to MLS is probably one of the easiest yet unfamiliar aspects of being in Real Estate. It allows you to go and tweak your listing however you want, and it usually takes a total of 3 minutes. Here are the steps:
You will receive a delivery email within 24 hours at the end of your appointment. Within this email, there is link to your Dashboard. Once you click on the link to your Dashboard, there are two blue buttons that shows Hi-Res or Pre-Sized MLS.
Once you click on the button of the type of images you need, it will either start automatically downloading to your computer, or it may ask you first with a pop-up window if you would like to Open or Save — be sure to click Save.
After it is downloaded, find the file. It should be labeled with the address and then the type (For Example: 123_Main_MLS.zip). After you have located that file, open it up.
Once you have extracted the folder, your images are now accessible individually.
HI-RES images are for your graphics (marketing purposes) to help sell the property, and the Pre-Sized MLS images are for MLS.
Remember: If you paid for MLS / Real Estate pricing, you may only use the images until the home has been sold or goes off the market. They are copyrighted images, and may not be transferred or sold to another party or vendor to use for their marketing purposes.
If you have any questions, please call us! We are here to help you.
You can rearrange the order of your images and hide any image on demand.
On your dashboard link, click Edit Virtual Tour to view all the images. To rearrange the image order, simply click and drag the images to the desired order. To hide an image, simply click the orange button with the “eye” icon and the image will gray out. To unhide an image, re-click on the eye icon again. You can also zoom on a particular image by clicking on the blue zoom button.
If you own the rights to the images, we can add them to your slideshow. However, we may need to charge a nominal fee, and we will add a watermark with your name on the photo to show that it is not Shoot2Sell’s work or credit.
To maximize quality, please send us the largest file size image you have.
Yes, as long as it is requested at the time of booking or on-site. Amenity shots are considered individual shots, so they will be included / counted as part of your 25 or 36 image package. There will be a charge for each additional image.
Because of our limited time frame, we ask that you please provide cross streets, addresses or exact directions to where the amenities are so we can locate them in a timely manner.
MLS has very strict standards on photographing a public building with people, especially children. We will shoot a school or playground as long as there are no children in the frame.
Yes, we will definitely green grass. There is an additional charge and up to 10 images are included.
We cannot green dirt or add in patches where grass does not exist, due to MLS regulations. We also cannot green grass on another property or area not directly associated with the property parameters.
Yes, we can definitely add a blue sky drop-in, regardless of the time of the day the image was photographed. There is an additional charge which covers up to 10 images.
Of course! For a small additional fee we will come back out & provide 6-8 images of the exteriors.
If they are separate listings because they are separate units, we consider those two separate shoots. If you are selling the entire property itself as one whole sale, it will count as one shoot.
We do this simply because we have to do twice the work for one cost. Two addresses= two Virtual Tour slideshows, two advanced analytics Dashboards, two properties with 25 images to edit, etc. We hope you understand.
There is an additional charge per image to cover extra processing time in order to complete your project.
It depends. Because information has to be “re-drawn” wherever the photoshopping takes place, it is determined on a case-by-case basis. For instance, vehicles are extremely difficult to remove from photos, due to the amount of information that needs to be re-drawn in its place.
It should also be said that when it comes to MLS regulations, we are unable to fix any structural problems with the property. This includes removing telephone poles, power lines, or cell towers.
For portfolio images, we can fix whatever you need us to since those images are not selling an individual property, but selling a service or brand.
However (regardless of MLS or Portfolio images), depending on how many edits are required and the amount of time it takes for us to complete these edit requests, we will issue a custom quote based on these factors.
1) Go to your YouTube video.
2) Click on the “Share” button.
3) Make sure you are already logged into your social media account that you want to share the video to.
4) Click on the social media button that you want to share the YouTube video to.
5) Click “Post,” “Tweet,” or “Pin” to share the video link to your social outlet.
Yes, however most sites (like YouTube) will not allow music with videos that is unlicensed. So, if you have the rights to a particular song for advertising (and the song is less than 3 minutes long) we can definitely use it. Please send us a MP3 file and we will apply it.
We do already have a few music options on file that we can add to your video, as well.
Our HD video product empowers your property to stand out by increasing it’s exposure and engagement with viewers. We use a “dolly-track” system to illustrate what it feels like for someone to naturally walk through the property. Our innovative, professional equipment and top-tier processing will exemplify the quality and professionalism you need to make your property shine.
There could be several reasons for this:
Whenever our clients are dissatisfied, we take that very seriously. Quality of service is paramount to us. We regularly work with our clients and collaborate on a solution whenever it is an issue that can be solved photographically.
Please call or email us with any additional questions. Thanks!
D/FW: (214) 272.3200
San Antonio / Austin: (210) 200-8984
Houston: (346) 980-4800