Frequently Asked Questions

Frequently Asked Questions

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Can I call and hold more than one appointment time?

We are unable to hold several time slots for one property since we rely on time slots to keep our calendar as efficient as possible for our clients.

However, we can hold one appointment for you — but there is an expiration or limited time-frame of holding. We will notify you of how long you have to hold the appointment at the time of request.

We recommended having a window of availability and all pertinent information at the time of booking so that we may serve you in the most efficient and complete way as possible.

Can I choose my own music for my video or YouTube slideshow?

Yes, however most sites (like YouTube) will not allow music with videos that is unlicensed. So, if you have the rights to a particular song for advertising (and the song is less than 3 minutes long) we can definitely use it. Please send us a MP3 file and we will apply it.

We do already have a few music options on file that we can add to your video, as well.

Can I edit my slideshow?

You can rearrange the order of your images and hide any image on demand.

On your dashboard link, click Edit Virtual Tour to view all the images.  To rearrange the image order, simply click and drag the images to the desired order. To hide an image, simply click the orange button with the “eye” icon and the image will gray out.  To un-hide an image, re-click on the eye icon again. You can also zoom on a particular image by clicking on the blue zoom button.

Can I get an earlier appointment or get on a waitlist?

Yes. If you’d like an earlier appointment, please let us know and we will add you to the waitlist. If a spot opens up due to reschedules/ cancellations, we will call you.

Can I order a single Panoramic Spotlight?

No, the minimum for our Panoramic Spotlight service is 3 Panoramas. This includes the shareable 360° Tour (see the tour at the top of the page for an example).

Can I post a Panoramic Spotlight 360° Tour on MLS?

Yes. Our 360° Tours are MLS-compliant.

If you order Branding & Agent Info, you will receive two links at two separate URLs. One will be MLS-compliant (with no links or branding), and the other will include your branding.

See an example of a 360° Tour with Branding and Agent Info by clicking on the 360° Tour at the top of the page.

Can I request a Monday morning appointment over the weekend?

Yes! We will be happy to accommodate you Monday morning — you will hear back from us either on Sunday or early Monday morning before 8:30 AM, if we have a spot. There is a good chance you will get in.

Can I request a particular photographer?

Yes. Please understand though that this may dramatically increase your wait time for an available appointment, as most of our photographers are heavily requested.

Keep in mind that all of our photographers are high specialized and professionally trained to shoot architecture to top tier standards. We believe you will be happy trying out any of our photographers, but we understand if you have an established relationship with a photographer that you want to use exclusively.

Can you add my images to the slideshow?

If you own the rights to the images, we can add them to your slideshow. However, we may need to charge a nominal fee, and we will add a watermark with your name on the photo to show that it is not Shoot2Sell’s work or credit.

To maximize quality, please send us the largest file size image you have.

Can you blue the skies?

Yes, we can definitely add a blue sky drop-in, regardless of the time of the day the image was photographed. There is an additional charge  of $29, which covers up to 10 images.

Can you green the grass?

Yes, we will definitely green grass. There is an additional charge of $29, and up to 10 images are included.

We cannot green dirt or add in patches where grass does not exist, due to MLS regulations. We don’t green grass on another property.

Can you photoshop something out of an image?

It depends. Because information has to be “re-drawn” wherever the photoshopping takes place, it is determined on a case-by-case basis. For instance, vehicles are extremely difficult to remove from photos, due to the amount of information that needs to be re-drawn in its place.

Following MLS regulations, we are unable to fix any aspects that will misrepresent the true appearance of the property.

For portfolio images, we can fix whatever you need us to since those images are not selling an individual property, but selling a service or brand.

However (regardless of MLS or Portfolio images), depending on how many edits are required and the amount of time it takes for us to complete these edit requests, we will issue a custom quote based on these factors.

Can you shoot the neighborhood amenities?

Yes, as long as it is requested at the time of booking or on-site. Also, we cannot take amenities photos if there are people in the shot, for privacy reasons.

For many large neighborhoods, we have our own amenities photos (without any people present), which our clients can use. Availability varies by neighborhood.

Amenity shots are considered individual shots, so they will be included / counted as part of your 25 or 36 image package. There will be a charge for each additional image.

Because of our limited time frame, we ask that you please provide cross streets, addresses or exact directions to where the amenities are so we can locate them in a timely manner.

Can you upload to MLS for me?

Third party vendors (such as Shoot2Sell) are not allowed to login to MLS under your username and password.

Many agents are unaware that if third party vendors do this for them, the agent can lose their real estate license for handing out their information, and we, as a company, can be fined.

In other words, even though our competitors sometimes do this, we won’t upload via your account information because the protection of you as our client (and our standing in the community, of course) is one or our top priorities.

Do I own the images? What are the Copyright considerations?

All of our images are copyrighted (the intellectual property of Shoot2Sell), and we license our images to you for use based on the package you purchase.

MLS shoots: The agent or client is granted Temporary Usage Rights to use those images until the property is either sold or goes off the market. Once it goes off the market, you must purchase permanent usage rights to continue using.

Portfolio shoots: The client is granted Permanent Usage Rights to use those images forever, for all marketing purposes.

All image usage rights (regardless of Temporary or Permanent) are non-transferable and cannot be sold or given away. You must credit Shoot2Sell for the images purchased, for all usage purposes. Shoot2Sell is the lawful copyright owner of all images.

Learn more about usage rights and copyright laws here.

Do you schedule on the weekends?

Photographers are available on a voluntary basis for weekend appointments. There will be a weekend rate charge added to the regular price for any shoots done on Saturday or Sunday.

For weekend shoots, you will receive your images at noon on the following Monday.

How do I download my images?

You will receive a delivery email within 24 hours at the end of your appointment. Within this email, there is link to your Dashboard. Once you click on the link to your Dashboard, there are two blue buttons that shows Hi-Res or Low-Res.

Once you click on the button of the type of images you need, it will either start automatically downloading to your computer, or it may ask you first with a pop-up window if you would like to Open or Save — be sure to click Save.

After it is downloaded, find the file. It should be labeled with the address and then the type (For Example: After you have located that file, open it up.

  • If you are working on a PC (Windows), then there will be a EXTRACT ALL button on the top left.
  • If you are working on a MAC (Apple), it will either automatically start extracting the file for you, or it had already been extracted at the time of downloading.

Once you have extracted the folder, your images are now accessible individually.

HI-RES images are for your graphics (marketing purposes) to help sell the property, and the Pre-Sized MLS images are for MLS.

Remember: If you paid for MLS / Real Estate pricing, you may only use the images until the home has been sold or goes off the market. They are copyrighted images, and may not be transferred or sold to another party or vendor to use for their marketing purposes. 

If you have any questions, please call us! We are here to help you.

How do I pay?

We accept payment either beforehand or day of service.

You can pay online via our website, by check at the time of service, or by phone with a credit card when calling our office.

We can also keep your credit card information securely on file and just submit the charge on the day of service; the exact time of day we charge card on file varies.

Please call us if you have any questions.

How do I upload to MLS?

Uploading to MLS is one of the easiest aspects of being in Real Estate. It usually takes only about 3 minutes. Here’s a step-by-step:

  1. Log in to MLS using your username and password.
  2. Locate your listing by MLS #, and go to Add/Edit Media.
  3. Once you click on “Add/Edit Media”, there will be a Media Manager button. Click the Media Manager button.
  4. There will either be an “Upload Photos” button, or “Add Photos” button near the top. Click the button.
  5. After you click on the button, it will pop up a window asking you to show it what images to add. You should have already downloaded the Pre-sized MLS images from your delivery email. You will need to do this first BEFORE you log on to NTREIS.
  6. Select the images in the Pre-sized MLS folder you downloaded from us, and select Add, or Upload. It now will bring all of those photos in successfully.
  7. Once they are in the Media Manager, you should be able to see all of the individual images. The one you put in the first slot will be your Primary Photo, the one people see first when looking at your listing. You will need to re-arrange the images in the order you wish, as Media Manager for some reason likes to scatter them. We don’t know why NTREIS does this, but they do.
  8. Finally, don’t forget your Virtual Tour Slideshow! Stay in Media Manager and go to “Add Links” at the top. Copy the NON-BRANDED slideshow link, and put it here – but don’t forget to remove the “http://” from the address before submitting to MLS. There will be a drop down box. Select Virtual Tour Hyperlink! This is now being seen as a Virtual Tour attached with this listing.
  9. Still need help? Just call us!

How much is a Rental?

Rental and Airbnb images are $139 for 12 images or $299 for 20 images. Please note that these are considered Commercial properties.

How will I receive my images?

You will receive a delivery email within 24-hours after the end of the shoot. Example: If your shoot is at 3pm, the appointment will end around 4pm, so you will receive your delivery email by 4pm the following day.

This email includes a link to your dashboard, where you can download the images, access your virtual tour slideshows, view analytics, and use more marketing tools to promote your property online.

I have a duplex. Will it count as a single property?

If they are separate listings because they are separate units, we consider those two separate shoots. If you are selling the entire property itself as one whole sale, it will count as one shoot.

We do this simply because we have to do twice the work for one cost. Two addresses= two Virtual Tour slideshows, two advanced analytics Dashboards, two properties with 25 images to edit, etc. We hope you understand.

My flowers are in bloom. Can you come take new photos?

Of course! For a small additional fee we will come back out & provide 6-8 images of the exteriors.

My images were shot on Friday. When do I get them?

For shoots done on Friday you will receive them within 24 hours from the end of your shoot. Our in-house processing team works on Saturdays to get Friday shoots processed in time.

For shoots done on Sat/Sun, you will receive them Monday by noon.

Not seeing the delivery email?

Please check your Spam folder. If you see the email there, please mark it as ‘Not Spam.’

If you do not see the email in your Spam folder, you may have an external filter or security firewall (such as Barracuda Networks) that is rejecting our delivery emails to your inbox. Please contact your security provider.

If none of these solutions work, please contact us.

Something not answered here?

Please contact us online or give us a call with any additional questions. Thanks!

What are Media Hotspots?

Media Hotspots are embedded videos, images with extra marketing copy, or background audio (pre-recorded by us -- not voiceovers).

The $49 minimum price includes five Media Hotspots. You can add also add more than five, for $10 each.

Here's an example of an Image Hotspot with marketing copy, from the example 360° Tour at the top of this page:

You can also find this example of an embedded video in the 360° Tour at the top of this page:

Hear an example of embedded background audio by opening the 360° Tour example at the top of this page.

What are your holiday hours?

We are closed on weekends, though processing will be working to deliver Fridays’ shoots. The office is closed on New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas Day.

What are your office hours?

Our office hours are M-F, 9 to 5 p.m. If you happen to call after business hours, please leave a message and we will get back to you next business day. If it is an emergency, please email is with “Urgent or Emergency” in the subject and one of us will handle it as soon as possible.


All emails and voicemails sent over the weekend will be taken care of the next business day (Monday)

What if I am listing with another agent?

We can split payment between two agents listing a property together. Please let us know when you schedule your appointment.

What if I decide I need more images during the appointment?

There is an additional charge per image to cover extra processing time in order to complete your project.

What if it’s raining or snowing during my appointment?

If there is any precipitation in the air, we leave it up to your discretion to reschedule as soon as possible. If you do not call / email us to reschedule within 4 hours of the scheduled appointment, we assume we are still shooting the property (interiors).

The Inclement Weather Return fee is only charged if you want us to come back out at another scheduled time to shoot the exteriors. The fee covers the lost time slot and gas for the photographer to come back to the property.

There will be a Late Cancellation fee if you call/email to cancel the shoot within 4 hours or onsite at the property. Once it is less than 4 hours before the appointment time, it’s very difficult to give that time slot to someone else. We apologize for any inconvenience and hope you understand.

What if it’s too windy for my Aerial appointment?

If the wind is above 12 knots per hour (about 13MPH), it isn’t safe to operate an Unmanned Aerial Vehicle, or “drone”. If your Aerial photo or video appointment is interrupted by high winds, the appointment will have to be rescheduled.

What if I’m dissatisfied with Shoot2Sell?

Honest, quality service is paramount to us. We regularly work with our clients and collaborate on individual solutions. Please let us know about any issue ASAP so we can keep our businesses growing together.

What is a Listing Lead Page?

Shoot2Sell clients get a Listing Lead Page for every property they shoot with us. The Listing Lead Page is a single page property website that showcases all of your Shoot2Sell media.

What is the difference between Panoramic Spotlights and Matterport 3D Spaces?

Panoramic Spotlights include a virtual tour with three (or more) 360° images, and your Shoot2Sell photos. You decide which rooms get a 360° image, and you also get the flexibility to add audio, immersive embedded video, and more.

Matterport 3D Spaces are "walkthrough" 360° spaces -- every room in the house is a 360° image. Matterport 3D Spaces also include the Matterport "dollhouse" view. We can only produce a Floorplan from a Matterport 3D Space.

More details about Matterport 3D Spaces here.

What is the difference between Standard and Premium quality Panoramas?

Standard Quality Panoramas are made with high-definition photos taken with a special 360° camera. For most properties, they deliver an immersive, beautiful result.

Premium Quality Panoramas are HDR images, made with multiple exposures using a DSLR camera and special 360° equipment. These panoramas are the best choice for larger properties with lots of natural lighting. Premium quality panoramas also have a higher level of detail to show off unique features, fixtures, and selling points.

See examples of each type of Panorama above.

What is Twilight Photography?

Twilight photography allows the home to glow from within, giving it that warm and inviting appeal. These appointments take place approximately one hour before sunset. The interiors are photographed first, and towards the end of the appointment, the exteriors are photographed.

Because this is a specialized session and “after hours,” there is an additional charge for this appointment slot. Keep in mind that there are only a certain amount of slots available during the week, so we recommend you call a few days in advance to book a Twilight appointment.

View examples here.

What services does Shoot2Sell offer?

Find all our services and pricing for your region here: Pricing & Services by City

Why don’t I have my images? (It’s been 24 hours since the end of my photoshoot)

If it’s been longer than 24 hours from the end of your photoshoot and you still don’t see a delivery email from us, there could be several reasons:

  • The images were delivered to your spam folder. Try and search your email for, as all of our deliveries come from that address.
  • The email address we have on file is incorrect or out of date. Please confirm with us at time of booking.
  • The invoice has not been cleared of remaining balance.

If none of these are the case, please contact us through the web or by phone so we can resolve the issue ASAP.

Why isn’t my video showing up on Zillow?

If we uploaded your video for you, you need to approve the video with your Zillow account. If you do not have a Zillow account, you will need to create one. More details can be found here from Zillow.