Frequently Asked Questions
This is the general FAQ. For questions about the New Dashboard, please see the Dashboard FAQ here.
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The most common reason to get an 403 or 400 error message is due to using the wrong email address to log in.
Make sure you are using the correct login information -- the email you use to do business with Shoot2Sell.
If you are still getting an error message despite using the correct login info, please contact us.
If it’s been longer than 24 hours from the end of your photoshoot and you still don’t see a delivery email from us, there could be several reasons:
- The images were delivered to your spam folder. Try and search your email for email@example.com, as all of our deliveries come from that address.
- The email address we have on file is incorrect or out of date. Please confirm with us at time of booking.
- The invoice has not been cleared of remaining balance.
If none of these are the case, please contact us through the web or by phone so we can resolve the issue ASAP.